Errors or missing data may cause an order to be unfit for processing. Primaseller handles such orders by placing them in the Missed Orders section – from which the order issues can be manually resolved.

Add the Missed Orders Widget to your To-Do Dashboard

Please ensure that you have added the Missed Orders Widget to your “To Do Dashboard” to be aware of such orders.



Main menu -> Online sales -> Sale orders -> Missed Orders

Most common reasons for orders to be classified as missing orders

1. Payment status

Primaseller only shows orders that are authorized or paid. If the payment status is failed or in progress, the orders will be seen in the missing order tab.

Fix: Once the payment is authorized or successful you can visit the missing orders tab and click on Actions -> Sync orders to move them to your order list.

2. No Shipping address

If the customer has not provided a valid shipping address. This could either be an incomplete address, wrong country, zip code etc.

Action that can be taken: Update the shipping address on the channel and then visit the missing orders tab and click on Actions -> Sync orders to move them to your order list.

3. Couldn’t find SKU

This means if the SKU was deactivated on the channel and there was an order for the deactivated/archived SKU.

Action that can be taken: Unarchive the SKU on the channel if the channel allows it, and then visit the missing orders tab and click on Actions -> Sync orders to move them to your order list. If the channel doesn’t allow to unarchive/reactivate the SKU, then no action can be taken from within Primaseller.

4. Customer Details are missing

If there is missing information about the customer such as name, shipping address, contact details, etc.

Action that can be taken: Update the customer's detail on the channel and then visit the missing orders tab and click on Actions -> Sync orders to move them to your order list.

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