Primaseller allows you to print on receipt printers that are typically used in retail stores. These are of a narrow format (80-100mm wide) and are spooled off a roll.

You need to select the right template in Primaseller and configure the printer in your system correctly.

Selecting Invoice Template

  1. Navigate to Settings -> Templates -> Invoice template

  2. Click on Edit or add a template.

Template Overrides for Channels

You can also add Overrides for channels – in case you want certain templates to work with specific channels. For all other channels, the default template will apply.

3. Select the Standard 80mm Template and add/modify other options available in the template.

Check Local (System) Printer Configurations

Usually, most local configurations work by default but if you see that the invoice isn’t printing correctly, please check the below:

Printer Preferences

Contact your printer vendor to make sure your printer preferences are for the page type to be “Continuous” and Page width for the “Paper Type/Size” preference is matching your roll (80mm or 100mm).

Browser Preferences

  • When you print an invoice the first time, make sure the right Paper Size is selected – it should be the same as the paper size configured in the printer preferences.

  • Margins should be to a minimum

  • Do not use headers and footers

  • Do not include background graphics

Ensure that the printer page layout is set correctly and margins are also set to 0.

If you still face issues, we recommend re-checking the system Printer Preferences or contacting your printer vendor for further assistance.

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